An internal training video developed to educate Xfinity employees about the new 10G Wireless Network. Featured as a mission on Comcast’s proprietary xChange platform, the video was part of a larger series that contributed to consistent year-over-year increases in eNPS scores. Testing showed a 30% improvement in employee information retention—directly supporting higher sales performance and customer satisfaction. As lead editor, I helped shape the content for clarity, engagement, and measurable impact.