A promotional video celebrating the launch of Xfinity’s new fleet of service trucks, designed to highlight the brand’s commitment to innovation, reliability, and customer service. Featured as a “mission” on Comcast’s proprietary xChange platform, the video was part of a larger internal series that contributed to consistent year-over-year increases in eNPS scores.

Testing indicated a 30% improvement in information retention among employees—driving stronger sales performance and higher customer satisfaction.